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Why I Hate Bav Auto!

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  • Why I Hate Bav Auto!

    Ok, so I'm on Ebay, I've been thinking of getting a G-Tech Pro Com, to play around with. I see one offered from BAV. They have 9 units, I get the SECOND ONE. Well I just moved and was unable to pay with paypal do to me not have a confirmed address. I paid the other day.

    Well last night I got a email from BAV, telling me they don't have the unit and will refund my money, BUT I can buy the new G-Timer from them. WTF, bait and switch?

    Here is the email I got from them.....

    Michael,
    Thanks for putting the payment through so quickly.... unfortunately I have
    bad news. Your order was for the final remaining G-Tech Pro Competition that
    we had for sale. I've just been told by our warehouse that we had a bad
    count on the G-Tech Pro Comps that you bid/purchased, and that the last one
    (that we thought we had) does not exist. This means we already sold our last
    one.

    I realize this may come as a disappointment, and we have already issued a
    full refund back through PayPal.

    I also wanted to mention as an alternative, that our company just started
    carrying the Passport G-Timer GT1 and GT2. These products replaced the
    G-Tech Comp, which we were previously offering in our 130 page catalog. This
    is a brand new product, which we feel to be even better than the G-Tech
    Comp, which is one reason we discontinued the G-Tech Comp and sold our
    remaining ones on Ebay, at the clearance price.

    If you have not seen the G-Timer yet, you can find info about it either on
    our website www.bavauto.com (search for GT2 and when it asks for a
    year/model BMW just enter any year and model). You can also find it here, at
    Passport's website:

    http://www.escortstore.com/gtimer.htm

    Because we really goofed up with your order (not having the G-Tech
    Competition) we're prepared to give you a killer deal on the new G-Timer GT1
    or GT2 (The GT2 is the much more advanced version of the GT1). They are
    normally $149.95 and $249.95, respectfully. We can offer you the GT1 for
    $119.95 and the GT2 for $199.95.

    Please note, we don't want you to think we are trying to "pitch" you this
    "other" product. We're just offering the discount because of our mistake
    with your Ebay purchase. If you are interested the GTimer, please let me
    know. We'd really like to make up for our mistake, and keep this a
    "positive" transaction for you. Again, our sincere apologies for this
    unfortunate mistake on our part.

    Best regards,

    Daniel Curtis
    Bavarian Autosport
    275 Constitution Ave
    Portsmouth, NH 03801
    800.535.2002
    603.427.2002
    Shop our online catalog!
    http://www.bavauto.com
    So I was really pissed off, as I should get one, and we entered a contract, here is what I sent back........

    I'm sorry, but if you check and see when I WON THE AUCTION, THEN YOU HAVE TO SEND ME ONE! We entered a contract! You will get one for me at that price. If not I will file a fraud complaint threw eBay. This is crap! I won the auction on Friday, I was not last on the list. You can not be doing business like this on EBay. Plus you really should have told me this before I paid.

    You sell these in your catalog, I suggest you just send me one from the main store.

    Funny this should happen. I have got stuff from Bav auto in the past, I own 3 BMW's. This is not the first time I have ordered something, been told it was in stock jus to find out it was not, or on back order.

    What are you going to do to fix this?

    Mike
    Can everyone one SPAM him telling him that he needs to make me happy?

    OPPS, link...BAV Auto G-Tech
    Last edited by EVOIIIM3; 10-01-2003, 10:10 AM.

    Do not click
    At least it's German

  • #2
    www.mrdyno.com

    Way better.

    T

    Comment


    • #3
      Originally posted by HANDBLT
      www.mrdyno.com

      Way better.

      T
      really? to bad it will not plug into a MAC. I might have to use the laptop in the M3.

      I really wanted the G-Tech! How do you like your Mrdyno? Give me the rundown....

      Do not click
      At least it's German

      Comment


      • #4
        I like the Mr Dyno. It will do all kinds of measurements, ACCURATELY. You drive around and do decelleration tests for it to calibrate the cars drag. Then you input the weight, body roll (ft, r, lt, rt), weather conditions (if you want it to compensate)....etc

        You just have to buy it and play with it. Do you want me to post some screen shots?

        T

        Comment


        • #5
          Wow. I'll be really surprised if Bavarian dosen't do the rhight thing here. I've been buying from them off and on for years now and have been really happy with their customer service. Anytime there has been even a slight screw up they've bent over backward to make me happy.

          If you haven't already, you should try calling an talking with their customer service people. You may have better luck.

          Good luck
          -Mick

          Comment


          • #6
            I agree with Mick, they've messed up orders of mine before... and made right on it, more than necessary in one instance. Granted I wish things didn't get all screwed up, but that's life. Although, you pay for their service since they tend to be a bit pricey. Truthfully though, I think their response was appropriate. They goofed, and can't supply you with something they don't have. I guess I'm more forgiving. That's just my opinion (not that you asked for it though!) Either way, best of luck, you seem to have on going mail order problems (not going to mention any names).

            Comment


            • #7
              what was the purchase price of the G-tech? make them sell you a brand new one at that price and have them include shipping to compensate for your time fixing the mess they should be fixing without your imput.

              If they do not have G-techs anymore then the GT2 is what you will be recieving in the mail shortly for the price you paid on ebay.

              You are right for not bending over for them, and they should compensate for your needs since they are the ones screwed up and they are the ones braking their ebay contract.

              Karl Kraus --Education is a crutch with which the foolish attack the wise to prove that
              they are not idiots.

              Comment


              • #8
                Guys thanks, the problem is I DON'T WANT THE GT-2!
                The G-Tech Comp has slip lights, so basicially when I'm on track the light will go on when I'm pushing it to much, it also has a intelegent shift light. That's what I want it for!

                The product was supose to be "New". It is offered in their catalog. They should order me one and send it to me.

                Do not click
                At least it's German

                Comment


                • #9
                  hey Mike, you dont need slip lights.

                  Its is absolutely normal for the car to twitch, slide, not
                  turn in, step out, etc.

                  just kidding you.

                  John
                  PS. you know that M-roadster in front of you cant go any faster
                  in that sweeper when your nose is planted 1 foot off his tail and he has severe case of the twitches.

                  Comment


                  • #10
                    Originally posted by John
                    hey Mike, you dont need slip lights.

                    Its is absolutely normal for the car to twitch, slide, not
                    turn in, step out, etc.

                    just kidding you.

                    John
                    PS. you know that M-roadster in front of you cant go any faster
                    in that sweeper when your nose is planted 1 foot off his tail and he has severe case of the twitches.
                    The M-Roadster is never in front of me! HE TRIES, but fails! I do tailgate when cars will not let me pass, it really pisses off high $$ car onwers.

                    Do not click
                    At least it's German

                    Comment


                    • #11
                      Re: Why I Hate Bav Auto!

                      Originally posted by EVOIIIM3
                      ...snip...
                      Can everyone one SPAM him telling him that he needs to make me happy?
                      Mike,

                      You are a respected and well known member of the E30 community, however, I am disappointed on the way you are handling this issue with BavAuto. To put some information on a level playing field, I am a friend of Daniel Curtis (your BavAuto correspondent) and have been for a few years. First and foremost, I am not trying to play sides -- just find out information. In talking to him about this situation he was straight up with me; the information he sent you in the email was legit. There was an honest mistake in the number count of the said product. They handled it at the best way possible at the time of the error found by trying to offer you a similiar product at a discount. They did not have one in stock and tried to make up for the problem in a good way. People are just people, they make honest mistakes. Your message was a little whiney and the "Can everyone one SPAM him telling him that he needs to make me happy?" is pretty low for a respectable guy like you. Dan was just the messenger, you should have called and talked to a manager.

                      Trent

                      Comment


                      • #12
                        Re: Re: Why I Hate Bav Auto!

                        Originally posted by trent
                        Mike,

                        You are a respected and well known member of the E30 community, however, I am disappointed on the way you are handling this issue with BavAuto. To put some information on a level playing field, I am a friend of Daniel Curtis (your BavAuto correspondent) and have been for a few years. First and foremost, I am not trying to play sides -- just find out information. In talking to him about this situation he was straight up with me; the information he sent you in the email was legit. There was an honest mistake in the number count of the said product. They handled it at the best way possible at the time of the error found by trying to offer you a similiar product at a discount. They did not have one in stock and tried to make up for the problem in a good way. People are just people, they make honest mistakes. Your message was a little whiney and the "Can everyone one SPAM him telling him that he needs to make me happy?" is pretty low for a respectable guy like you. Dan was just the messenger, you should have called and talked to a manager.

                        Trent
                        I believe that Mike is just fed up with getting screwed by people. He was screwed by a carbon fiber vendor, then the Euro tranny issue, now this. As you said, people are people. I just think that Mike is at the end of his ropes with vendors. If you read his other posts about the other issues, you will see that Mike is a very reasonable person. Hell I would have blown up way before this. Anyway, Im sure that he was just venting and the guy at Bav. Auto was the poor bastard that broke the camels back.

                        Comment


                        • #13
                          Re: Re: Re: Why I Hate Bav Auto!

                          Originally posted by wookie1976
                          I believe that Mike is just fed up with getting screwed by people. He was screwed by a carbon fiber vendor, then the Euro tranny issue, now this. As you said, people are people. I just think that Mike is at the end of his ropes with vendors. If you read his other posts about the other issues, you will see that Mike is a very reasonable person. Hell I would have blown up way before this. Anyway, Im sure that he was just venting and the guy at Bav. Auto was the poor bastard that broke the camels back.
                          I understand, I just think I am probably more understanding. I know Mike is very reasonable, that is why I was surprized about the "spam him" thing.

                          Comment


                          • #14
                            im positive he wasnt serious about that. i think i know mike well enough to know he just got cought up in the moment on that one.



                            looks better than it runs :/

                            Comment


                            • #15
                              Guys, no I was not serious about the SPAM. If you look at the message it looks a LOT like a form letter. To me it looked totally like a bait and switch to get me to buy their new product.

                              I was really upset as bav auto has done this to me in the past. Then when you post some thing up for auction on Ebay you had best have the item you are selling. You can't start posting auctions for a product you don't have.

                              Now about the inventory being off, that's fine, but when you post a auction you had best check it first! What I think happened, is someone either stole one, or they sold one at retail. Since I was not the last one to win, I feel that I should not have been assed out.

                              now today, I received another email from another Bav auto rep, they are going to get me one, but I will have to wait 2 weeks. Fine, I just want what I won!

                              Yes, I may have overreacted. But thsy did not handle this correctly. I won the auction on Friday, on Tuesday I paid. Then on Wednesday they tell me sorrry. I feel it was a little to late to let me know that, it was a 10day auction, and on Tuesday there was still one left. I could have also got one a few dollers cheaper, but I knew that BAV would be a good place to get it from, plus I like keeping my $$ in the BMW comunity.

                              Trent, next time you talk to Dan let him not it was not personal, and that I was upset. i did not attack him personaly in any way. I just wanted what I won.

                              In the end, all is fine. I'm just not putting up with anything anymore, I'm tired of being screwed!

                              Do not click
                              At least it's German

                              Comment

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